Airport Transfers
PSIC Limo Service provides rates by distance (miles), and time for most domestic commercial airport pickups and drop-offs involving most major airports and metropolitan areas across our coverage hours. The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to PSIC LIMO by FAA data and/or each respective airline’s automated system PSIC LIMO is not responsible for delays caused by the airline’s automated system or otherwise). For airport departure transfers (to the airport), billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes. For arrivals transfers (from the airport), billing shall revert to the prevailing hourly rate in the event the flight is delayed, or the waiting time is exceeded the allotted (30) minutes, unless your arrival flight number changes, and we must be notified immediately in advance.
Point to Point Transfers
PSIC Limo Service may provide point-to-point transfer rates for local pickups and drop-offs within the immediate Metropolis service area. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance, and zone locations. Off-hour and holiday fees may apply.
Hourly Service
PSIC Limo Service provides an hourly rate for all other services based on a two (3) hour or more minimum charge, depending on vehicle type. Hourly or “As Directed” services allow for multiple stops and wait times as directed by the client. The vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.
Cancellations, Changes to Bookings & No-show
Cancellations & Changes
Changes in Travel Arrangements are subject to the availability of the Service operator and can be made by the Passenger, or the person making the reservation, even after the conclusion of the booking. We understand that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
All reservations booked less than 48 hours before the pickup time can be canceled within 2 hours from the time of the booking without any charges.
Cancellation can only be made in writing at least 48 hours before the pickup time by sending an email to cancellation@psiclimo.com. A full fare, including a 20% chauffeur gratuity will be billed to the credit card on file for cancellation received 2 hours before the scheduled pickup time.
No Shows
If you do not see your chauffeur, please call our office immediately at (817)770-9366 to avoid the full-charge “no-show” fee.
A full fare, including a 20% chauffeur gratuity will be billed if passengers fail to be at the designated pickup location (No-show). If you couldn’t locate your chauffeur for any reason, please call our dispatcher at (817)-770-9366 to avoid being billed as a no-show. Do not leave your location without communicating with our dispatcher.
For Point-to-Point & Airport Service
A full fare, plus wait time and a 20% chauffeur gratuity will be billed to the credit card on file when the client does not show up at the pre-arranged pick-up location.
For Hourly Service
A full fare, including a 20% chauffeur gratuity will be billed to the credit card on file when the client does not show up at the pre-arranged pick-up location. Again, to avoid no-show charges, please call or text us at (817)770-9366. The dispatcher will immediately direct your chauffeur to you.
Communications
Generally, we accept new reservations, changes, Complaints, and cancellations by e-mail at cancellation@psiclimo.com with adequate notice. It is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call our office at +1 (817)770-9366.
We cannot guarantee cancellations, changes, or new reservations unless sent to cancellation@psiclimo.com with adequate notice. You should always get an e-mail confirmation of a new reservation, any changed reservation, or a canceled reservation. If you do not receive such e-mail confirmation, please contact us right away.
Chauffeur Tip Policy
It is customary to pay a tip to the chauffeur for services rendered. As a convenience to our clients, a recommended 20% tip that is paid to the chauffeur is added to your charges, unless your agreement states differently. Chauffeur tip is always completely at your discretion and subject to your satisfaction with the chauffeur’s service. You may increase, decrease or eliminate the tip. Please let us know if you choose to pay tips differently. If you are approving an additional tip being added to the bill, please confirm promptly via e-mail to billing@psiclimo.com referencing your reservation number, or just give us a call to adjust billing. Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests and that the actual amount received is always up to the client.
Arrival Time
PSIC Limo Service and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic, weather conditions, and changing flight schedules are oftentimes beyond the reasonable control of the company and the chauffeur. No refunds can be given due to late arrivals due to such conditions or other occurrences out of the company’s reasonable control or chauffeur.
Baggage and Other Property Transported
PSIC Limo Service cannot assume responsibility for the handling or maintenance of any baggage or other property, nor any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly before leaving the vehicle for all your personal belongings.
Behavior in the Vehicle
Passenger Conduct
PSIC Limo Service reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. The client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately, and no refunds will be offered.
Excess Cleaning & Damage
The client assumes full financial liability for any damages to the vehicle caused during the duration of the service by the passengers or any member of their party. A fee of $900.00 for each carpet cleaning or seat burn. The sanitation fee is a minimum of $400.00.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking activity will also be charged to the client.
Alcohol Consumption
Alcohol consumption by minors and drugs is prohibited by law. No drugs, alcohol, or smoking on prom night is strictly enforced. Smoking of any sort is prohibited. It is illegal to stand through the sunroof; the sunroof will be closed and locked at all times and the solid driver divider and glass divider will be open throughout the service.
Violation of Rules
Violation of these rules will result in immediate termination of the service without refund, or the violator(s) if identified, will immediately be removed from the vehicle without refund. The chauffeur has the right to terminate the service without refund if there is blatant indirection on the part of the passenger(s).
ADDITIONAL CHARGES
Wait Time (Airport & Point-to-Point Transfers)
PSIC Limo Service offers a 30-minute grace period from the updated arrival time for the airport. Thereafter, wait time will be charged at $15 for each additional 10minute period. For all other transfers, a 15-minute grace period will be granted, thereafter, wait time will be charged at $15 for each additional 10-minute period. Wait time past 30 minutes will revert the trip to hourly minimum pricing.
Stops (Airport & Point-to-Point Transfers)
Extra stops are charged a minimum of $15 per “en-route” stop and include a maximum 10-minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter-hour increments. Stops that are “out of route” are a minimum of $25 added to the base rate. Multiple stops, depending on routing could result in the ride reverting to an hourly charter. A $10 Airport fee is charged for all trips To and From the Airports.
Traffic (Rush Hour)
A 12.5% surcharge added to the base fare on transfers will be charged to your bill during the hours of 4:59 am to 7:59 am and 3:59 pm to 7:59 pm Monday to Friday.
Gas, Bridge Toll & Parking
A 15% of the base fare is added as a Gas Surcharge on both transfers and hourly charter services. Bridge toll and parking fees are charged when applicable.
Meet & Greet Service
Unless otherwise agreed to in writing, meet & greet services are charged up to $35 for Domestic Arrivals and up to $45 for International Arrivals. A Meet & Greet service varies by Airports.
Holiday & Off-Hour Surcharge
Up to 15% surcharge added to the base fare on transfers will be charged to your bill during the hours of 10:59 pm and – 4:59 am. Extended flight delays may also result in additional wait time fees. Up to 50% holiday fee will be added to the base fare on transfers occurring on the following holidays: Thanksgiving, Christmas, New Year’s Eve, and New Year’s Day. Premium hourly rates and minimums may also apply on these holidays.
Staff Accommodations
On occasions that require overnight travel for chauffeurs, onsite coordinators, or other client-dedicated staff, lodging and meals should be arranged and provided for by the client. A per diem may be applied in addition to lodging expenses.
Privacy Policy
When accessing the our website, your privacy is our concern. PSIC Limo Service will never give your information to anyone without proper consent.
Rates, fees, surcharges, and terms are subject to change without notice